Department Digital Channels
Division Commercial
Close Date 21-06-2016
Role Overview
The responsibility of this position is to provide digital customer experience in effective and efficient way; this is going to be a shift based job designed to support customers 24/7.
Job Responsibility
Provide one stop quality Customer Service through Digital Channels: E-mail, Web- chat and Social Network (Facebook) to ensure positive customer experience
Provide instant solution and feedback, proactively aware/inform customers regarding GP’s product/service
Capture customer insights and escalate dependent issues/complaints/suggestions to concerned end
Follow- up critical issues and communicate with concern stakeholders for solution and feedback
Maintain targeted KPI on regular basis
Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone’s brand image
Education and Experience requirements
Education:
Students enrolled in graduation/master’s program in any reputed private/public University
Experience:
Minimum 6 months of relevant experience in customer service or social media is preferred
Special Skill
Fluency with accuracy in typing (40 WPM minimum & type without looking at the keyboard
Good Communication skill; both reading & writing, especially in English
Advanced computer literacy and practical knowledge on office application
Familiar with web chat, internet, social networking and other web based services
Has keen knowledge on Internet and Technical side
Positive service mindset with helping attitude
Ability to work under pressure
Flexibility to work as per roster duty 24/7