GP Job - Service Designer/UX Designer

Department Product

Division Commercial

Close Date 23-07-2016

Role Overview

A UX designer/Service designer at Grameenphone creates outstanding experiences while working at the intersection of several disciplines

The individual should be confident working in interdisciplinary project teams throughout the entire design process

The individual should be able to confidently apply his/her skills and also be open to dive into new topics and disciplines

The individual should be confident about solving wicked problems in a hybrid role between strategy, research, design and business through a discovery driven approach

The individuals and his/her team will operate like a small, fast-paced startup to bring the most innovative concepts to life and turning concepts into functional prototypes, designing and developing new products and technologies, challenge the status quo

Job Responsibility

Conceptualize service processes and interactions based on brand strategy, newest technology/business trends, and customer expectations

Design the entire customer experience, while emphasizing the most exciting and innovative aspects of the user experience

Create workflow, wireframes, user stories, prototypes of web-based, mobile-friendly applications, and conduct user research and tests

Practical experience in application of UX design methods (e. g. Contextual Inquiry, Personas, Wireframes, User Stories, workflows, etc.)

Advice, collaborates with, and gathers feedback from product managers, designers and researchers, and members across the organization

Apply and disseminate knowledge of User Centered Design (UCD) during product/service/interaction element development (i.e. UI, GUI, IVR, USSD, Website, Application, mobile app, FB app)

Work on multiple platforms (iOS, Android, Mobile Web and Web) to create cohesive product experiences

Service Design:

Practical experience in application of service design methods (e. g. Contextual Inquiry, Competitor Benchmark, Stakeholder Map, Personas, Customer Journey, Service Blueprint, System Map, Wireframes, User Stories, Experience Flows, Enactment, etc.)

Education and Experience requirements

Education:

Graduate/Masters from acknowledged institutions with major preferably in Human-Computer Interaction (HCI)/Usability Engineering

UX Design certification (CUA, CXA or NN/g UX Master Certificate) OR Online courses (Coursera, Udemy, IDF, Lynda etc.) will be added advantage.

Experience:

Minimum 3 to 6 years of experience and preferably exposure in UX Research/Design of web/mobile applications/interaction design/information architect, or similar role.

Special Skill

Knowledge of web libraries and frameworks such as Angular JS, Ionic, Bootstrap, JQuery, Ajax

Experience working with Android / iOS application development

Experience working with third-party APIs and data sources (JSON/XML etc.)

Familiarity with the whole web stack, including protocols and web server optimization techniques

Experience with quantitative research tools such as Google Analytics, Woopra or similar is a plus

APPLY

GP - Senior Executive- Junior Copy writer

Department Marketing

Division Commercial

Close Date 05-07-2016

Role Overview

Provide creative support in the form of copywriting with special concentration in English to communication deliverables for cross-functional teams as well as consumer segment that are in-line with the company Brand Guideline and also to check those for grammatical and spelling accuracy.

Job Responsibility

Fulfill cross-functional teams’ communication needs

Execute retention, acquisition, awareness and tariff campaigns

Reinforce Image through profiling, events & sponsorship

Gather relevant information to know the nature of need

Work out a theme/idea that rightfully fits the communication objective

Maintain liaison with internal stakeholders to accommodate adjustment/modification on the idea generated

Coordinate with the studio and archive team to make sure that communications made are as per Brand Guidelines

Provide English copywriting support to ATL (Print) communications of the said campaign

Validate English copy vis-a-vis the Bengali one

Proofread all English communication deliverables and check copy for grammatical accuracy

Prepare write-up for invitation, crest, banners, festoons and other  profiling items that reflect the brand’s Tone of Voice

Validate and if required, recommend suitable wording for communication materials sent from event and sponsorship partner entity

Concept development (Ideas):

               >Strategic (Ideas) for Digital & Social Media Platform

               >Conceptualize avenues in which Grameenphone  can establish a strong footprint in the online eco-system

Education and Experience requirements

Education

Graduate (preferably in business) from a reputed university. Associates/Undergraduate- Art, Creative Writing, |English, Journalism, E-Advertising

Experience
USA UK

At least 3 years’ experience preferably in regions

Special Skill

Open to new ideas, innovative

Self-motivated, energetic & result oriented

Have multi-tasking capability

Cooperative and solution oriented mind-set

Adaptive /flexible

Comfort With Authority

Communication Skills

Creative Thinking

Creative Thinking

Presentation Skills

Teamwork

Time Management

APPLY

GP - Lead Manager-Circle CLM Head

Department Business Circle Chittagong

Division Commercial

Close Date 30-06-2016

Role Overview

Ensuring the timely alignments, follow-up reporting, coordination & execution of the planned CLM activities to achieve assigned circle’s targets.

Job Responsibility

Implement and monitor usage enhancement strategy and program

Drive customer retention plans with short term and long term strategy

Develop a revenue enhancement plan and deliver KPIs to achieve business objective within defined segment for retention of target customers

Ensure budgeted revenues are met from existing customer base and ensure realization of budgeted retention numbers

Generate and circulate the monthly Churn, Retention and Customer Lifecycle Management

Leading VLR vs MOU modeling method

Launching various subscriber usage, recharge & GA (acquisition) and engagement programs

Responsible for Subscriber Segmentation spread across customer life cycle journey

Devising RIGHT campaigns for the segments

Ensuring execution by taking all necessary approvals & configuration in systems 

Evaluating all campaigns and developing future insights

Education and Experience requirements

Education:

Graduate from a reputed University, preferably with an MBA

Experience:

At least 6-7 years of Product, Pricing and CLM working experience

Working experience with pricing conjoint and segmentation study will be preferred

Strong knowledge about Chittagong & Camilla market will be preferred

Customer service, campaign management tools, CRM, knowhow of IT-Technology

Specialization in targeted CLM activities/micro campaign/One-2-One communication campaign management and execution

Special Skill

Strategic Thinking

Excellent communication and interpersonal Skills

Strong negotiation, analytical and problem solving skills

Good command over Microsoft PPT and presentation skills

Experienced with campaigning value chain

Result oriented, flexible and positive mindset

Executing campaigns through BTL channels

APPLY

» GP - Senior Executive – Legal Support

Department Legal & Compliance

Division Corporate Affairs

Close Date 23-06-2016

Role Overview

Providing legal support to different functions of Grameenphone on day to day legal issues to assist in the smooth running of overall business in a legally compliant manner.

Job Responsibility

Provide legal opinion, drafting and vetting of contracts and other documents of legal nature

Provide legal and advisory support to various departments of Grameenphone, as and when required

Assessment and analysis of legal risks

Legal research

Provide any and all other related legal services as the company may require from time to time

Maintain liaison with external counsel and ensure legal advice from them within the given timeline as and when required

Education and Experience requirements

Education

LLB (Honors) and LLM from a reputed university

Experience

Sound knowledge on corporate, commercial, contract, Telecom, Banking and IPR laws

Experience in providing legal support for retail and distribution channel management is preferred

Enrolled as an Advocate in the roll of Bangladesh Bar Council

2-3 years working experience in relevant field

Special Skill

Competency in typing in Bengali (with both Bijoy and Avro interfaces) is a mandatory requirement for this position

Capable in MsOffice Programs

Sound Legal knowledge and skills with excellent analytical ability

Able to work in a well-organized manner

Excellent communication and interpersonal skills

Dynamic, dedicated and capability to work under pressure

APPLY

» GP - Lead Specialist-3rd Party Digital Distribution

Department Digital Channels

Division Commercial

Close Date 20-06-2016

Role Overview

The job role exists to significantly expand the Digital Channel capability by leveraging Group resources, further expansion of contextual reach of Grameenphone products & services in relevant 3rd party Digital Assets & create new revenue streams/business models. 

Job Responsibility

Drive, manage, monitor & scale up digital channel partnerships [both global & local] to expand reach & improve conversion through personalized solutions & contextual offerings

Secure Strategic Digital Distribution Partnerships to increase digital reach of GP

Create value for Digital Natives through tactical partnership with eco-system players

Drive up revenue from Digital Channels & new partnership models

Implement Digital Distribution capabilities & expand scope

Build Digital Channels that monetize mobile data & support IFA ambitions

Education and Experience requirements

Education:

Full Bachelor degree- Specialization: Marketing/Business/ICT

Experience:

Passionate about and actively engaged in all things Digital, visionary on future market and technology trends

Experienced in managing international partners

Exposure to the Digital Start up scene & e-Commerce market in Bangladesh

Solid understanding of performance marketing, conversion, and online customer acquisition

Good understanding of Core Technology Infrastructure, API gateways, billing, charging to guide 3rd party integration

Minimum 6  years of experience

Specialization & other on-line courses/degrees taken on relevant subject matter

Special Skill

Passion towards anything web

Quick learner with a knack to try out new opportunities in the Digital Arena

Try-or-die mentality, not being risk averse but forward leaning

Having Customer-at-heart especially the digital natives

Key influencing communication skills – able to pool complex concepts into simple stories and frameworks for the business

Strong analytical and problem solving skills

Able to inspire and enable an innovation-hungry team

In-touch with cutting edge development in Social media

Team player

APPLY

» GP - Trainee-Digital Care

Department Digital Channels

Division Commercial

Close Date 21-06-2016

Role Overview

The responsibility of this position is to provide digital customer experience in effective and efficient way; this is going to be a shift based job designed to support customers 24/7.

Job Responsibility

Provide one stop quality Customer Service through Digital Channels: E-mail, Web- chat and Social Network (Facebook) to ensure positive customer experience

Provide instant solution and feedback, proactively aware/inform customers regarding GP’s product/service

Capture customer insights and escalate dependent issues/complaints/suggestions to concerned end

Follow- up critical issues and communicate with concern stakeholders for solution and feedback

Maintain targeted KPI on regular basis

Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone’s brand image

Education and Experience requirements

Education:

Students enrolled in graduation/master’s program in any reputed private/public University

Experience:

Minimum 6 months of relevant experience in customer service or social media is preferred

Special Skill

Fluency with accuracy in typing (40 WPM minimum & type without looking at the keyboard

Good Communication skill; both reading & writing, especially in English

Advanced computer literacy and practical knowledge on office application

Familiar with web chat, internet, social networking and other web based services

Has keen knowledge on Internet and Technical side

Positive service mindset with helping attitude

Ability to work under pressure

Flexibility to work as per roster duty 24/7

APPLY

Lead Specialist-3rd Party Digital Distribution

Department Digital Channels

Division Commercial

Close Date 20-06-2016

Role Overview

The job role exists to significantly expand the Digital Channel capability by leveraging Group resources, further expansion of contextual reach of Grameenphone products & services in relevant 3rd party Digital Assets & create new revenue streams/business models. 

Job Responsibility

Drive, manage, monitor & scale up digital channel partnerships [both global & local] to expand reach & improve conversion through personalized solutions & contextual offerings

Secure Strategic Digital Distribution Partnerships to increase digital reach of GP

Create value for Digital Natives through tactical partnership with eco-system players

Drive up revenue from Digital Channels & new partnership models

Implement Digital Distribution capabilities & expand scope

Build Digital Channels that monetize mobile data & support IFA ambitions

Education and Experience requirements

Education:

Full Bachelor degree- Specialization: Marketing/Business/ICT

Experience:

Passionate about and actively engaged in all things Digital, visionary on future market and technology trends

Experienced in managing international partners

Exposure to the Digital Start up scene & e-Commerce market in Bangladesh

Solid understanding of performance marketing, conversion, and online customer acquisition

Good understanding of Core Technology Infrastructure, API gateways, billing, charging to guide 3rd party integration

Minimum 6  years of experience

Specialization & other on-line courses/degrees taken on relevant subject matter

Special Skill

Passion towards anything web

Quick learner with a knack to try out new opportunities in the Digital Arena

Try-or-die mentality, not being risk averse but forward leaning

Having Customer-at-heart especially the digital natives

Key influencing communication skills – able to pool complex concepts into simple stories and frameworks for the business

Strong analytical and problem solving skills

Able to inspire and enable an innovation-hungry team

In-touch with cutting edge development in Social media

Team player

APPLY

Trainee-Digital Care

Department Digital Channels

Division Commercial

Close Date 21-06-2016

Role Overview

The responsibility of this position is to provide digital customer experience in effective and efficient way; this is going to be a shift based job designed to support customers 24/7.

Job Responsibility

Provide one stop quality Customer Service through Digital Channels: E-mail, Web- chat and Social Network (Facebook) to ensure positive customer experience

Provide instant solution and feedback, proactively aware/inform customers regarding GP’s product/service

Capture customer insights and escalate dependent issues/complaints/suggestions to concerned end

Follow- up critical issues and communicate with concern stakeholders for solution and feedback

Maintain targeted KPI on regular basis

Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone’s brand image

Education and Experience requirements

Education:

Students enrolled in graduation/master’s program in any reputed private/public University

Experience:

Minimum 6 months of relevant experience in customer service or social media is preferred

Special Skill

Fluency with accuracy in typing (40 WPM minimum & type without looking at the keyboard

Good Communication skill; both reading & writing, especially in English

Advanced computer literacy and practical knowledge on office application

Familiar with web chat, internet, social networking and other web based services

Has keen knowledge on Internet and Technical side

Positive service mindset with helping attitude

Ability to work under pressure

Flexibility to work as per roster duty 24/7

APPLY

Senior Executive – Legal Support

Department Legal & Compliance

Division Corporate Affairs

Close Date 23-06-2016

Role Overview

Providing legal support to different functions of Grameenphone on day to day legal issues to assist in the smooth running of overall business in a legally compliant manner.

Job Responsibility

Provide legal opinion, drafting and vetting of contracts and other documents of legal nature

Provide legal and advisory support to various departments of Grameenphone, as and when required

Assessment and analysis of legal risks

Legal research

Provide any and all other related legal services as the company may require from time to time

Maintain liaison with external counsel and ensure legal advice from them within the given timeline as and when required

Education and Experience requirements

Education

LLB (Honors) and LLM from a reputed university

Experience

Sound knowledge on corporate, commercial, contract, Telecom, Banking and IPR laws

Experience in providing legal support for retail and distribution channel management is preferred

Enrolled as an Advocate in the roll of Bangladesh Bar Council

2-3 years working experience in relevant field

Special Skill

Competency in typing in Bengali (with both Bijoy and Avro interfaces) is a mandatory requirement for this position

Capable in MsOffice Programs

Sound Legal knowledge and skills with excellent analytical ability

Able to work in a well-organized manner

Excellent communication and interpersonal skills

Dynamic, dedicated and capability to work under pressure

APPLY

» Executive-Post Paid Collection (Temporary) - গ্রামিনফোন

Click » টেলিটক লোক নিচ্ছে - TeleTalk 


Click » এয়ারটেল কেরিয়ার - Airtel 


Click » সিটিসেলে আজই নিয়োগ বিজ্ঞপ্তি - CityCell


Click » বাংলালিঙ্ক মোবাইলে কোম্পানির New বিজ্ঞপ্তিগুলো - BanglaLink


Click » গ্রামিনফোনে সহজে চাকরি নিন - ক্লিক - GrameenPhone

Department	Credit and Collection Operations
Division	Finance
Close Date	16-06-2016
Role Overview	Distribution Collection, Credit & Collections Operations, Corporate Finance and Treasury, Finance
Job Responsibility	The Key responsibilities of the Credit risk: Provide customer data to agency for profiling as per agreed SLA Reviewing the verified data and setting up the credit limit & review the credit in a timely manner Define commission structure and ensure agency commission for particular invoices Improvement of operational process automation & business process reengineering Analysis of risk factors and recommend corrective measure Preparation of the credit rating model, reviewing the model and its implementation The Key responsibilities of the Collections operation: Contact & negotiate with the postpaid customers regarding the collection/recovery from barred/deactivated/suspended connections through phone call and/or physical visit Motivate the barred and deactivate customers to pay and unbar/reconnect to bring back in the revenue stream Negotiate the payment terms & types with the customer Maintain call report, maintain records in related systems Follow up & provide necessary payment options to unbar/reconnect the barred and deactivate customers Involve customer service for customer issue resolution regarding any customer complaint. Compiles summary of key information and date of targeted customers each communication, records (Letters, E-mails, Reports, RVC, SMS and Customer feedback) is submitted in collection management database for future reference and follow up Agency management of the Consumer collections
Education and Experience requirements	Education:  Minimum Bachelor degree in Finance/Accounting Experience: Experience in the related field preferred Expert in Ms. Excel
Special Skill	Communication skill Analytical Ability Knowledge in Computer Applications                                         APPLY

» Specialist/Senior Specialist Financial Audit - গ্রামিনফোন

Click » টেলিটক লোক নিচ্ছে - TeleTalk 


Click » এয়ারটেল কেরিয়ার - Airtel 


Click » সিটিসেলে আজই নিয়োগ বিজ্ঞপ্তি - CityCell


Click » বাংলালিঙ্ক মোবাইলে কোম্পানির New বিজ্ঞপ্তিগুলো - BanglaLink


Click » গ্রামিনফোনে সহজে চাকরি নিন - ক্লিক - GrameenPhone

   

 Specialist/Senior Specialist Financial Audit

Department	Internal Audit
Division	Managing Director
Close Date	16-06-2016
Role Overview	Plan, organize, manage and control Internal Audit engagements and consultancy services in order to evaluate the adequacy and effectiveness of Risk Management, Internal Control and Governance processes of Grameenphone with respect to audit universe.
Job Responsibility	Provide input and assist the Head of Internal Audit in formulating the strategic direction for Internal Audit considering business requirements, resource planning and strategic direction of the company Prepare risk based annual audit plan including resource planning for GrameenPhone and its subsidiaries as per Grameenphone Internal Audit methodology in alignment with the business objectives of the companies Finalize the plan and recommend to the Head of Internal Audit for communication to Management for information and to the Audit Committee for approval Ongoing review and revision of audit plan and recommend to Head of Internal Audit for Audit Committee’s information and approval Lead team(s) within the Finance Audit Stream and supervise overall delivery of the audit plan.  Assign team members for specific assignment and ongoing resource planning to ensure optimal coverage of audit plan Ensure team structure and competency is sufficient to effectively discharge assigned duties Assign  staff / teams for cross functional assignments / projects in consultation with the Head of Internal Audit and ensuring that the objectivity and independence of IA staff are upheld Ensure adherence to the Audit Methodology, relevant company and group guidelines, COSO framework, IIA Standards and other applicable standards
Education and Experience requirements	Educational:  Bachelor Degree in Accounting/Finance/Business along with professional accounting qualifications (CA/CPA) with auditing background are must CIA will be considered as added qualification Professional Qualification Required: CA/ACCA Experience: Minimum 8 years of experience in external and/or internal audit with top rated audit firms or in large MNCs Experience in Telecommunication industry preferred
Special Skill	Should be able to run audit project independently (single handed) Proven ability to work in a team and ability to handle multiple assignments at individual capacity Strong interpersonal and communication skills including the ability to interact with clients, upper management and Board members Display good interviewing and superior writing skills Attention to detail and higher level skills in MS excel Good organizational skills needed to manage a high volume of assigned cases Proficient in IFRS & local financial & tax regulations Honest and ethical with high levels of integrity and confidentiality Willing to submit to extensive background checks and provide employment recommendations                                         APPLY

» গ্রামিনফোন - General Manager-Head of Commercial, Connectivity Business Development

Click » টেলিটক লোক নিচ্ছে - TeleTalk 


Click » এয়ারটেল কেরিয়ার - Airtel 


Click » সিটিসেলে আজই নিয়োগ বিজ্ঞপ্তি - CityCell


Click » বাংলালিঙ্ক মোবাইলে কোম্পানির New বিজ্ঞপ্তিগুলো - BanglaLink


Click » গ্রামিনফোনে সহজে চাকরি নিন - ক্লিক - GrameenPhone

Department Connectivity Business Development

Division Managing Director

Close Date 16-06-2016

Role Overview

The primary purpose of this role is to develop appropriate product, create awareness and demand and build superior sales capability so that the organization can have consistent revenue growth and deliver revenue objectives.

Job Responsibility

Develop sales and customer management strategy to drive sales and revenue growth as planned

Build and develop a high performing sales team through proper recruitment, appropriate training, regular coaching and engagement

Develop appropriate product for different consumer segment. Work with GP product team to develop superior product offering.

Manage pricing to drive business growth

Build and develop a superior perception about the brand and service offering through smartly managing the touch points

Develop communication strategy and drive consumer communication to ensure right and consistent message and build superior image of the offering. Work with GP communication team in developing right strategy

Build appropriate consumer insights and develop a database of target consumers 

Build and maintain relationship with key customers through regular contact and visits

Coordinate with network team to ensure network plan is properly synched market development plan

Coordinate with customer contact team to ensure better consumer understanding and superior service

Achieve short term and long term revenue and solutions based targets as per business plan

Education and Experience requirements

Education:

Bachelor’s degree preferably in business

Experience:

10-12 year experience

Strong sales background with good exposure in DTD sales and brand development/management

Experience in ISP/internet business

Special Skill

Very good expertise in contract negotiation and negotiation management

Proven sales results for major customers                        

Proven good experience with challenging interaction situations

Good experience and ability to handle complex issues in sales

Broad experience in strategic customer development

Proven good experience to lead large team

                 APPLY