Department Product
Division Commercial
Close Date 23-07-2016
Role Overview
A UX designer/Service designer at Grameenphone creates outstanding experiences while working at the intersection of several disciplines
The individual should be confident working in interdisciplinary project teams throughout the entire design process
The individual should be able to confidently apply his/her skills and also be open to dive into new topics and disciplines
The individual should be confident about solving wicked problems in a hybrid role between strategy, research, design and business through a discovery driven approach
The individuals and his/her team will operate like a small, fast-paced startup to bring the most innovative concepts to life and turning concepts into functional prototypes, designing and developing new products and technologies, challenge the status quo
Job Responsibility
Conceptualize service processes and interactions based on brand strategy, newest technology/business trends, and customer expectations
Design the entire customer experience, while emphasizing the most exciting and innovative aspects of the user experience
Create workflow, wireframes, user stories, prototypes of web-based, mobile-friendly applications, and conduct user research and tests
Practical experience in application of UX design methods (e. g. Contextual Inquiry, Personas, Wireframes, User Stories, workflows, etc.)
Advice, collaborates with, and gathers feedback from product managers, designers and researchers, and members across the organization
Apply and disseminate knowledge of User Centered Design (UCD) during product/service/interaction element development (i.e. UI, GUI, IVR, USSD, Website, Application, mobile app, FB app)
Work on multiple platforms (iOS, Android, Mobile Web and Web) to create cohesive product experiences
Service Design:
Practical experience in application of service design methods (e. g. Contextual Inquiry, Competitor Benchmark, Stakeholder Map, Personas, Customer Journey, Service Blueprint, System Map, Wireframes, User Stories, Experience Flows, Enactment, etc.)
Education and Experience requirements
Education:
Graduate/Masters from acknowledged institutions with major preferably in Human-Computer Interaction (HCI)/Usability Engineering
UX Design certification (CUA, CXA or NN/g UX Master Certificate) OR Online courses (Coursera, Udemy, IDF, Lynda etc.) will be added advantage.
Experience:
Minimum 3 to 6 years of experience and preferably exposure in UX Research/Design of web/mobile applications/interaction design/information architect, or similar role.
Special Skill
Knowledge of web libraries and frameworks such as Angular JS, Ionic, Bootstrap, JQuery, Ajax
Experience working with Android / iOS application development
Experience working with third-party APIs and data sources (JSON/XML etc.)
Familiarity with the whole web stack, including protocols and web server optimization techniques
Experience with quantitative research tools such as Google Analytics, Woopra or similar is a plus